Last updated: 4 October 2026

Haigh Craft Co. is a trading style of Merrick Crafts Limited, registered in England and Wales (Company No. 17436594), with our registered office at 20 Wenlock Road, London, N1 7GU.

We take your privacy seriously and want you to understand how we collect, use and protect your personal information when you visit our website, contact us, sign up to our mailing list, purchase our products or book one of our workshops, parties or events.

Information we collect

Depending on how you interact with us, we may collect:

• your name

• email address

• telephone number

• billing and delivery information when you purchase products

• information relating to workshop, party or event bookings

• messages or other information you provide when contacting us

• information required to process payments or fulfil an order

We only collect information that we need for the relevant purpose.

How we use your information

We may use your information to:

• respond to enquiries and messages

• manage workshop, party and event bookings

• process and fulfil orders

• arrange delivery or collection of products

• send you newsletters and updates where you have chosen to receive them

• provide information about new products, workshops, events and other Haigh Craft Co. news

• administer and improve our website and services

• comply with our legal and accounting obligations

Where you have subscribed to our mailing list, you can unsubscribe at any time using the unsubscribe option included in our emails or by contacting us.

Our lawful basis for using your information

We will only use your personal information where we have a lawful basis to do so.

Depending on the circumstances, this may include:

• Consent – for example, where you choose to sign up to our marketing emails.

• Contract – where we need your information to process an order or manage a booking.

• Legal obligation – where we are required to keep or provide certain information by law.

• Legitimate interests – where it is necessary for us to operate and improve our business, provided that this does not override your rights and interests.

How your information is stored and shared

Our website is operated using Squarespace, which may process information submitted through our website on our behalf.

We may also share relevant information with service providers where necessary to operate our business, such as payment providers, delivery services, email services, booking systems and professional advisers.

We do not sell your personal information. We only share information where there is a legitimate reason to do so and take reasonable steps to ensure that information is handled securely.

How long we keep your information

We keep personal information only for as long as it is reasonably necessary for the purpose for which it was collected.

Some information may need to be retained for longer where we are legally required to do so, for example for accounting or tax purposes.

If you subscribe to our marketing emails, we will retain your email address while you remain subscribed. If you unsubscribe, we will remove you from our active marketing list, although we may retain limited information where necessary to record your preference not to receive further marketing.

Your rights

Under UK data protection law, you have rights in relation to your personal information. Depending on the circumstances, these include the right to:

• ask for a copy of the personal information we hold about you

• ask us to correct inaccurate or incomplete information

• ask us to delete your information where there is no good reason for us to continue using it

• ask us to restrict how we use your information

• object to certain uses of your information

• withdraw consent where we are relying on consent

• request the transfer of certain information to another organisation

If you wish to exercise any of these rights, please contact us at: hello@haighcraftco.co.uk

Cookies

Our website uses cookies and similar technologies to allow the website to function properly and to remember certain preferences.

We do not currently use Google Analytics, Meta Pixel or other advertising or behavioural tracking tools.

Some cookies may be placed by Squarespace or other essential website services. Where non-essential cookies or similar technologies are used, we will provide appropriate information and, where required, ask for your consent.

We may update our use of cookies as the website develops.

Children's information

Our website is not specifically directed at children and we do not knowingly collect personal information from children through the website without appropriate involvement from a parent or guardian.

Where children attend our workshops or parties, any personal information we collect in connection with a booking will normally be provided by a parent, guardian or other responsible adult.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website or legal requirements. The latest version will always be available on this website.

Contact us

If you have any questions about this Privacy Policy or how we use your personal information, please contact:

Haigh Craft Co. A trading style of Merrick Crafts Limited | Email: hello@haighcraftco.co.uk

If you are unhappy with how we have handled your personal information, you also have the right to complain to the Information Commissioner's Office (ICO).